CTA Bulletin April 2018

Former CPT operations & tourism executive Alf Scrimgour died last month following a short illness. Alf was very well known to CTA members and attended many of our events over the years. He retired from CPT in 2016 having joined them in 2011 following a long career in teaching and school group tourism.
At CPT, he managed the Coachmarque scheme and the Coach Friendly accreditation. Alf will be sorely missed as a knowledgeable and entertaining colleague by his many friends in CTA and across the coach tourism sector.

He is survived by his wife Susan and sons Sam and Jonathan.

His family welcome donations to the British Heart Foundation and have set up a Just Giving page.

The next CTA event in the calendar is our Summer BBQ which will be at the Marriott Forest of Arden on 29 July 2018. Full details and a booking link will be sent to members shortly, but make sure the date is in your diary now!

In case you missed the report on the recent CTA Conference which was published in the CTA 2018 Handbook, below is a link to the pdf version. Also, all the great photos from the event by John Sansom can be found at this link.

Read the Conference Report

CTA members enjoyed a fascinating FAM trip to Northern France, courtesy of Nord Tourisme’s Delphine Bartier and her colleagues from local hotels, attractions and tourist offices.
Delphine described it as a very successful exchange with some good projects in prospect. The coach was kindly supplied by CTA member RB Travel/Taurus Holidays.

See more photos on Facebook – www.facebook.com/coachtourismassociation

There have been some personnel changes at Tourism Ireland London with Cormac  O’ Suilleabhain moving to the Brand Partnership Team. A new contact for CTA members is Trade and Industry Executive Juno Thompson who is in the department headed by David Wood.

David Wood – Trade, Industry and Business Tourism Manager
E: DWood@tourismireland.com
Juno Thompson – Trade and Industry Executive
E: JThompson@tourismireland.com
T: 020 7518 2812

(Photo: Juno Thompson, Trade and Industry Executive, Tourism Ireland)

CTA partner Towergate has some important updates in its latest online newsletter including information on the Package Travel Directive andpreparations for the forthcoming GDPR rules on data handling and protection.

Please note Towergate Travel’s address: 3000 Hillswood Drive, Hillswood Business Park, Chertsey, Surrey KT16 0RS.


Read the Towergate Chapman Stevens Newsletter

CPT and its Bonded Coach Holidays group recently had a meeting arranged by the Tourism Alliance with BEIS, the government department responsible for introducing the forthcoming Package Travel Directive. CPT’s Simon Smith has prepared a briefing on the meeting with advice for operators on what the new regulations mean which has been produced following liaison with BCH and Trading Standards.

Read the Package Travel Directive Summary Sheet

A warm welcome is extended to recently-joined new members of CTA – Cliffemount Hotel, Whitby and The George Hotel, Kilsby near Rugby.

The Cliffemount Hotel is situated on a cliff top, overlooking Runswick Bay, near Whitby an ideal spot to discover the North Yorkshire coast and moors. Special offers are available for groups and families between Sunday night to Thursday. The Cliffemount can arrange entertainers, guided walk tours and special interest activities including fossil hunting, yoga, or painting retreats.

Cliffemount Hotel, Runswick Bay, Whitby, North Yorkshire TS13 5HU
Tel: 01947 840103
Email: info@cliffemounthotel.co.uk
Web: www.cliffemounthotel.co.uk

The George Hotel in Kilsby has ample coach parking and is close to the M1, M45 and A5 and has a meeting room, restaurant, bar and beer garden. It offers a 10% discount for coach guests, and incentives for drivers.

The George Hotel, 11 Watling Street Kilsby, Kilsby, CV23 8YE
Tel: 01788 822 229
Email: hello@thegeorgeatkilsby.co.uk
Web: www.thegeorgeatkilsby.co.uk

Read more from The George Hotel

Skills Holidays is offering fellow CTA members the opportunity to get tickets for the RHS Annual Flower Show at Chatsworth for Saturday 9 June 2018. Skills is offering the tickets for £22.50, a £2 saving on the normal price. This is the second year the show is running and last year tickets all sold out.

Set in the grounds of Chatsworth House with inspirational gardens, fabulous plant displays, and shopping, the RHS Chatsworth Flower show is the perfect summer’s day out with friends and family.

If you are interested, please contact helen.heyhoe@skills.co.uk to arrange to purchase the tickets.

* Entrance to the house is not included but visitors are welcome to buy on the day. Parking needs to be arranged direct with Chatsworth, costing £35 per day.

The Royal Borough of Windsor & Maidenhead has confiormed the coach parking arrangements for groups visiting the royal wedding on Saturday 19 May. The Alma Road coach park will be open as usual, but the booking process is different for this specific event.
Spaces must be pre-booked and paid for via an online box office.

There will be 80 spaces available and the cost per space is £100 inc VAT, plus £1.50 admin/postage fee for the day. Bookings can be made from Monday 16 April and spaces will be sold on a first-come, first-served basis.

The coach park will open on Saturday 19 May at 4am and close at 10pm. Pre-booked coaches must be parked by 9am at the latest. Any operators who have not pre-booked will not be permitted to park. Permits and further instructions will be sent at least five working days before the event.

Due to the nature of this event and the very high number of spectators expected in Windsor on the day, there will be no provision for drop-off anywhere in the town nor any provision for coach parking outside of the coach park itself. There will be extensive road closures from as early as 6am on Saturday 19 May and coaches without the approved parking permit for the coach park will not be allowed past these road closures. Please also remember there will be a full closure of Windsor Castle on 18 and 19 May.


CTA member The Historic Dockyard Chatham is inviting members and a colleague to a free preview of the new official ‘Call the Midwife’ Locations Tour on 8 May 2018.

Working in partnership with Neal Street Productions, the creators of Call the Midwife, the much-loved tour has been re-worked and overseen by the show’s producers. It will feature material from the latest series, as well as props, costumes, set and of course a costumed midwife!

Tours will run at certain times throughout the day on 8 May 2018, and in addition to the free preview, trade guests are encouraged to include a visit to the entire Historic Dockyard site including a meal voucher to use in The Mess Deck restaurant,.

To register, contact Olivia Horner (ohorner@chdt.org.uk) with your contact details and they will then confirm tour times and details of the day.

Jamesway Travel has 13 tickets available for the Tina Turner Musical at the Aldwych Theatre on 28 April 2018 Matinee performance (Dress Circle – Rows J/K). Ticket price is £79.50.

CTA members who are interested should contact Jamesway Travel on 01788 575521 or email admin@jameswaytravel.co.uk

A new exhibition at National Maritime Museum Greenwich, ‘The Great British Seaside: photography from the 1960s to present’ offers a fascinating opportunity for group visits this year. Running until 30 September 2018, the exhibition features around 100 works by four of Britain’s most popular photographers – Tony Ray-Jones, David Hurn, Martin Parr and Simon Roberts – who share a love of the British seaside. It will include images from archival collections of each of the photographers, and news film as well as some images that will be exhibited for the first time.

Groups can also book a fish and chip meal deal, with group pricing for a meal and exhibition starting from £19.95.
Call 0208 312 6608 or email bookings@rmg.co.uk for further details.

Coach Buddy – www.coachbuddy.org.uk – the web-based tourism site for coach drivers and coach and tour operators, now includes details on coach parking at all the Premier League, Championship and divisions 1 and 2 football stadiums.

As well as club contact information and directions to each ground, the website lets operators and drivers know where to park coaches upon arrival at the ground.

“We received a number of requests through our Coach Buddy Facebook Group for this information,” says Coach Buddy co-founder and director of tourism consultancy Cheeky Monkey Tony Henthorn. “Within a week, we had contacted the FA, the football clubs themselves and collected additional information from Coach Buddy operators and drivers. This resulted in us providing information on our site for all 92 clubs across those divisions. Scottish football venues will be added in time for the 18/19 season.”

Since its launch in 2017, Coach Buddy now has more than 8,000 subscribers including coach and tour operators, UK attractions, destination management organisations, tourism associations, coach drivers, and blue badge guides.

(Photo: Highbury Stadium, home of Fleetwood Town FC)

The View from The Shard has announced a strategic partnership with Legends Attractions that currently operates several observatory experiences across the USA, including One World Observatory in New York City, OUE Skyspace in Los Angeles, CEB Tower in the Washington D.C. metro area and Sky View Observatory in Seattle, with additional plans to operate SkyRise Miami.
Legends has experience operating these attractions and from working with some of the leading sports and entertainment venues worldwide, including Manchester City’s Etihad Stadium, the Wimbledon Championships, AT&T Stadium (home to the Dallas Cowboys) and Yankee Stadium.

“Bringing the Legends team on board is a huge win for us,” says Patrick Allen, CEO of The View from The Shard. “Their extensive knowledge and expertise in uniquely redefining the attraction industry will take our business forward. This will allow us to deliver a new and exciting future that enhances our guest journey and makes us the ultimate London experience. There really are exciting times ahead.”

The long-term deal with Legends will allow The View from The Shard to benefit from the expertise and experience of Legends, as well as combined resources, and access to international markets.

“With our extensive domestic acumen in the attraction space, we couldn’t be happier to partner with The View from The Shard and extend our 360-degree suite of services into Europe,” says Andrew Hampel, president of Legends International.

The only hotel on the River Cam in central Cambridge, DoubleTree by Hilton Cambridge City Centre offers an excellent base for group food stops when exploring the historic city of Cambridge.

The hotel is just minutes from the M11 and A14 and has a large car park with coach pick-up and drop-off facilities with a range of food and drink stop-off packages available including afternoon tea and on-site destination dining at Marco Pierre White Steakhouse with river-views.

Rates for tea or coffee and pastries are from £3.75 per person; sandwiches, scones and tea or coffee from £8.00 per person; lunch from £15.00 per person; afternoon tea from £15.00 per person; and dinner from £25.00 per person.
Call 01223 259933 or email events.cambridge@hilton.com

This year’s British Coach Tourism Awards on 21 March have been described as “one of the best editions yet”, according to its organisers. The sell-out event filled the Imperial Suite at the National Motorcycle Museum, with 20 awards presented on the night.

Hosted by Angela Rippon, guests had the opportunity to roam the museum in a Bat Out of Hell-themed drinks reception provided by Made, before the awards kicked off with dinner and the London Cabaret Club’s Best of British Pop-themed acts.
Coach tour operator winners included CTA members Hough’s of Lincolnshire, Bayliss Executive Travel and Bakers Dolphin, as well as Gardiners NMC, Shaws of Maxey and Travel by Knight.

Winners from the supplier side included Hilton Worldwide and ICT Group Travel.
A standing ovation was given when Brian Way, late director of Wayahead Travel, was announced as the winner of the British Coach Tourism Award. His wife Carol collected the award, and the reaction from the audience was a poignant tribute to the much-loved industry professional, who passed away last year.

About Brian, who was a CTA board member, the judges said: “As a great socialiser, his popularity equalled his professionalism. It would be very hard to find anyone in our industry who would not be proud to say that they have been his business colleague and, more importantly, a personal friend. His health challenges never stopped him from participating in the industry he loved.”

BCTA winners 2018:
Coach Friendly Destination: Beverley
Coach Friendly Attraction: National Memorial Arboretum
European Coach Friendly Attraction: Lovers Canal Cruises
Cross-Sea Carrier: Condor Ferries
River and Inland Cruise Operator: Broads Tours
Heritage Railway: West Somerset Railway
Accommodation Provider (independent hotels): Rendezvous Hotel, Skipton
Accommodation Provider (hotel groups): Hilton Worldwide
Tour Wholesaler and Industry Supplier: ICT Group Travel
Dining Experience: Bateaux London
Theatre Production – readers’ choice award: 42nd Street
Holiday Programme: Gardiners NMC
Day Excursion Programme: Shaws of Maxey
Coach Tourism Innovation of the Year: Travel by Knight
Coach Tourism Professional of the Year: Adrian Smith, Melanie Cox, Alistair Scott – Gardiners NMC
Coach Tour Driver of the Year: Michael Blowers – Bakers Dolphin
Coach Tour Operator – Small Fleet (1-5 coaches): Hough’s of Lincolnshire
Coach Tour Operator – Medium Fleet (6-15 coaches): Bayliss Executive Travel
Coach Tour Operator – Large Fleet (more than 15 coaches): Bakers Dolphin
The British Coach Tourism Recognition Award: Brian Way, Wayahead Travel.
Highly Commended certificates were also awarded to Belleek Pottery (Coach Friendly Attraction), Marine Hotel (Accommodation Provider – independent hotels), Norman Allen Group Travel (Tour Wholesaler and Industry Supplier), Planet Hollywood (Dining Experience), Lucketts Travel (Holiday Programme), and Miriam Unsworth (Coach Tour Driver of the Year).